Privacy Policy

Information we collect

We may collect personal information that you choose to provide when you contact us, submit an enquiry, request information, discuss a project or communicate with our team. This may include your name, email address, phone number, organisation, role, location and the information contained in your message.

If you enquire about one of our products or services, we may also collect information about your operational needs, sites, vessels, equipment or proposed project where that information is relevant to responding to your request.

We may automatically receive technical information about your use of this website, including your Internet Protocol address, browser type, device information, pages viewed, approximate location and referring website. This information may be collected through cookies and similar technology.

How we use your information

We may use personal information to:

• respond to enquiries and provide requested information;
• understand your requirements and prepare proposals;
• provide products, services, support and account administration;
• manage our relationship with customers, partners and suppliers;
• improve our website, communications and services;
• protect our systems, website, rights and property;
• meet our legal, regulatory and contractual obligations; and
• send updates where you have asked to receive them or where otherwise permitted by law.

You may ask us to stop sending promotional communications at any time. We may still contact you where necessary to respond to an enquiry, administer a service or meet a legal obligation.

When we share your information

We do not sell personal information.

We may share personal information with trusted service providers that support our website, communications, information technology, data storage, analytics or professional services. These providers may only use the information for the services they provide to us and must handle it in accordance with applicable privacy and confidentiality obligations.

Where necessary to respond to your enquiry or deliver a project, we may share relevant information with companies and delivery partners within the EMG group. We only share information that is reasonably required for that purpose.

We may also disclose information where required by law, in response to a lawful request, or where reasonably necessary to protect the rights, property or safety of EMG or another person.

Cookies and analytics

Our website may use cookies and similar technology to operate correctly, remember preferences and understand how visitors use the website.

We may use analytics services that collect information about website traffic and usage patterns. We use this information to improve website performance, navigation and content.

You can usually control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website function.

How we store and protect your information

We use reasonable administrative, technical and physical safeguards to protect personal information against loss, unauthorised access, use, alteration or disclosure.

No website or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable steps appropriate to the nature of the information we hold.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, for legitimate business needs, or as required by law.

Accessing and correcting your information

You may request access to personal information that we hold about you and ask us to correct information that you believe is inaccurate or incomplete. We may need to verify your identity before responding to a request.

Other rights may apply depending on where you are located. We will consider privacy requests in accordance with the laws that apply to the relevant information.

International transfers

Some EMG companies, delivery partners or technology providers may be based outside New Zealand. This means personal information may be stored or processed in countries with different privacy laws.

Where the New Zealand Privacy Act 2020 applies, we take reasonable steps to ensure that overseas disclosures are managed in accordance with that Act and that appropriate privacy safeguards are in place.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations. The latest version will be published on this page with the date it was last updated.